Prices and Commercial Conditions

PRICES:

Family hotel & babysitting
20 well-equipped rooms with minibar & safe, wedding room
Play-field, sport-ground, barbecue, minigolf
Language courses (English, German) for groups or individuals, conferences, seminary
WIFI-Internet in the café & lobby till 22 p.m. free of charge and rich animation programme
Winter Skibus, ski school, rent a ski, soupbuffet….

NEU!!! Beauty & Kosmetik package from €10!

PRICE: Standard room with bathroom/WC/TV/SAT

Child price is valid only with 2 fully paying persons in the room
Winter season: 5. 12. 2010 – 10. 4. 2011
Sommer season 20. 5. – 30. 9. 2011

Your charge an extra 20% during the new - year period between 26.12.2010 and 6.1.2011 + € 50,- New Year´s Eve gala evening - Standard room!

• Well-equipped room: + € 4/pers./night
• extra 10% for stays between 1-3 nights (people / night)
• spa fee from 15 years obligatory old €1 / night / person
• extra charge for suite without kitchen - 10% (people / night), only with HB
• extra charge for suite with kitchen - 15% (people / night)
• final cleaning (Bungalow) €30
• Dog/cat: € 4/night

Children under 3 years old are free without bed or meals, child rates apply to under 15 year olds.
BABY bis 2,99 mit HP & Kinderbett 16,- €/Nacht
The price includes the use of sauna, swimming pool (30°C), table tennis, fitness room (except for children groups), library, mini-golf, sports facilities, playground, entertainment programme, daily cleaning except on Sundays and bank holidays. Half board includes buffet breakfast, a choice between three 3-course set menus (from the second day of the stay), fruit and dessert.
1st day no choice possible.

Fee (per day/night)

Hygienics in bungalows and in rooms

Minibus travel (3 people min.)

COMMERCIAL CONDITIONS:

(1) Change of Shoes: In order to keep the floors in a good state and for your own comfort, we ask you to store your outdoor shoes in the shoe cupboard (e.g. for hiking, snow and ski boots and galoshes).
(2) Parking: Kindly only park your vehicle in the allocated area – it is not permitted to park anywhere else. Your car can stay outside the hotel for up to 30 minutes for loading and unloading. For every further hour you will automatically be charged €120.
(3) Meal times: Breakfast: 7.30-9.30, Lunch: 12.00-13.30, Dinner: 18.00-19.30 (guests on half board can choose between set menus M1, M2 and M3)
(4) The indoor pool is open daily between 6.00 a.m. and 10 p.m. with a lunch break between 12 and 1 p.m. Smoking and the consumption of alcohol is strictly forbidden in the sauna, pool and other social areas.
(5) The hotel Haus Semmering takes no responsibility in the pool area.
(6) Rooms can be occupied from 13:00 on the day of arrival. We would ask guests to check out by 9.30 on their day of departure.
(7) Night quiet: In respect to guests trying to rest, we would ask you to close doors quietly and to keep quiet between 10 p.m. and 7 a.m.
(8) All hotel keys should be kept carefully or returned to reception – a charge of €110 key ring will be levied if lost.
(9) Telephoning: The best time to catch hotel guests is between 8-9 a.m. and 12-1 p.m., 2-7 p.m.
(10) Please only use the fire and emergency alarms in an emergency. Kindly find the administrator in the event of an emergency (at the entrance on the way to the chalets).
(11) Kindly only change your hand and bath towels 2 per week. More frequent changing of towels can be made at the reception for a charge.

CONDITIONS OF PAYMENT:

Bank connection:
Sparkasse Semmering
Account Number: 00100-008630
Bank code number: 20828
IBAN:AT052082800100008630
BIC: SPMZAT21

Bank fees are paid by sender

PLEASE NOTE! that 20% of the overall price should be transferred to our account within 7 days of receiving our invoice once a reservation has been confirmed.
Otherwise, your reservation will automatically be cancelled. The remainder should be paid no later than 30 days before arrival. If this is not possible for any reason, this sum should be paid in cash upon arrival at the hotel, although only if agreed with reception.
IMPORTANT!!! IF THE STAY IS FOR ANY OF THE DISCOUNT WEEKS we ask guests to pay the full amount within 14 days of receiving the invoice at the latest. Otherwise, they will be subject to the hotel’s standard rates. If you cancel a special offer for a week´s stay, only an insured cancellation is valid. If you cancel the stay without taking out insurance, the whole sum is for the hotel! Prices for members of the Hotel Haus Semmering club are only valid if reserved for a minimum of 7 nights. Standard rates apply to club members for shorter stays. The discount rates only apply to guests who take part in our special programmes (sports, hiking, cosmetics) as offered.

CANCELLATION CONDITIONS:

If a confirmed reservation is cancelled (3 months before the start of the stay), the 20% deposit is taken in compensation, to which is automatically added a handling charge of €26 in the hotel’s favour. If the reservation is cancelled later than one month before the start of the stay, the following conditions apply: Cancellation fees (see below) + handling fee of €26
0-7 days.........100 %
8-14 days.........80 %
15-20 days.......50 %
21-90 days.......20 %

Even if a cancellation has been made, payment can be transferred to a different date after agreeing with hotel management and providing a doctor’s certificate.
NB: Cancellation is only accepted in exceptional circumstances. If accepted, we will only pay the amount in the form of a credit note (not valid for early departure or illness). Cancellation is never paid in cash. The credit note is non-transferable! Please take out our cancellation insurance policy to avoid such problems. We cannot guarantee you a reserved room without a confirmation of the reservation. If you would like a guarantee of a reserved room, you should confirm your reservation. Conditions for travel agents are as agreed in the contract.
If the room is not occupied on the day of arrival by 10 p.m. without special arrangements, the reservation will be cancelled in favour of the hotel.
N.B.: Ask for commercial conditions, conditions of payment and cancellation conditions for school groups and travel agencies.

WE LOOK FORWARD TO YOUR ARRIVAL ! HOTEL HAUS SEMMERING